A kind of first time in the world, Delhi government offers diverse public services at the doorsteps of people with subsidized rates. Now the citizens do not want to be in the brave snaking queues and bribe to for getting services from the government offices. The flagship programme was launched aiming at curbing touts and to make citizen empowered by getting hassle free government services. It is being considered as a pioneer programme to make governance effective and citizen friendly.
The ambitious scheme 'doorstep delivery of public services' was kicked-off in last September with 40 services. 30 more are to be added soon. Government plans roll out a total of hundred services in coming months.
This enables the Delhiites apply for income certificate, caste certificate, vehicle registration, seasonal bus pass, pay motor vehicle tax, water connections etc right from their homes with just 50 rupees. In Order to avail the service, citizen just wants to call 1076, the 24x7 call centre dedicated for the doorstep delivery purpose and make an appointment on their convenient slots. A mobile sahayak (government facilitator) will reach the location of the applicant to collect documents and to apply for the services. Certificates will be delivered in 15 days at their doorstep. Citizen will be offered with timely updates of the progress of application processing. They can also reach the call centre to track the progress of their application and raise complaints any.
This enables the Delhiites apply for income certificate, caste certificate, vehicle registration, seasonal bus pass, pay motor vehicle tax, water connections etc right from their homes with just 50 rupees. In Order to avail the service, citizen just wants to call 1076, the 24x7 call centre dedicated for the doorstep delivery purpose and make an appointment on their convenient slots. A mobile sahayak (government facilitator) will reach the location of the applicant to collect documents and to apply for the services. Certificates will be delivered in 15 days at their doorstep. Citizen will be offered with timely updates of the progress of application processing. They can also reach the call centre to track the progress of their application and raise complaints any.
So far, 1012326 calls were received at the call centre. There are 120 mobile sahayaks and 180 call centre executives work with the programme.
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